Use Policy

Introduction and concepts

Compliance with the law and the safety of our customers is paramount at CompanioEstonia OÜ. (Companio from now on). To fulfill our mission to help location independent entrepreneurs and global startups start, run and grow a thriving business while staying secure and compliant, we set up the following Acceptable Use Policy (“AUP’”). The AUP is the set of rules that we follow to decide which companies and businesses we can accept as customers. We communicate transparently what business activities are supported by Companio (formerly Your Company In Estonia). However, please be aware that the following information is not exhaustive and Companio (formerly Your Company In Estonia) reserves the right to reject a customer for other reasons not contained in this document.

This document establishes three areas of business or categories of activities that we cannot accept as customers. The first category includes all activities that are prohibited. The second category contains business activities that require a pre-approval before registering or switching to Companio (formerly Your Company In Estonia). The third category lists all business activities that are not supported by Companio (formerly Your Company In Estonia) right now.

We do not question some of the latter business activities however we are simply unable to accommodate these business activities at this point in time. As we grow we hope to be able to accommodate a wider range of customers and this list as well as the whole document is subject to changes.

Business activities that are prohibited

It is prohibited to use the Companio (formerly Your Company In Estonia) service for activities that:

1.1 Violate any law, statute, ordinance, or regulation
1.2 Violate personal information of third parties in breach of applicable law
1.3 Violate applicable laws or industry regulations regarding the sale of alcoholic drinks, smoking products, tobacco products, or prescription drugs and devices
1.4 Violate copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of the account owner’s jurisdiction
1.5 Are performed on behalf of a legal entity not based within the EEA
1.6 Any illegal products, services, or activities, including encouraging, promoting, facilitating or instructing others to engage in illegal activities
1.7 Doing business that is not allowed with any listed sanctioned countries. Businesses or businesses with persons subject to international/national sanctions, suspected or convicted of terrorism, financial crime or any other offense
1.8 Providing false information relating to the customer’s identity or business activities
1.9 Constitute or promote scams, pyramid schemes, or Ponzi schemes
1.10 Any product, service, or activity that finance terrorism

Business activities that require a Pre-Approval

The below-mentioned activities will only be accepted subject to a pre-approval process. Contact us beforehand to make sure we can accept your business.

2.1 Online pharmacy, healthcare, weight loss products, nutraceuticals
2.2 Religious groups and charitable organizations
2.3 Money and debt collection services with or without a license
2.4 Accounting and bookkeeping services
2.5 Political parties and affiliations
2.6 Real estate services

Business activities that are currently not supported

We currently do not support the following business activities:

3.1 physical businesses (i.e: those requiring facilities outside of Estonia, such as restaurants, car repair shops, etc) unless they are based in Estonia
3.2 physical shops (unless they are based in Estonia or have their warehouse in Estonia)
3.3 Narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, products including THC, or any activity that relates to drug paraphernalia
3.4 Art dealing
3.5 Holding companies & holding structures
3.6 Products, services, or activities including media and journalism, that could be considered as being of a discriminatory, hateful, racist, or exploitative nature, or of inciting harassment, bestiality, mutilation, or violence.
3.7 Any item, service, or activity that could be considered of sexual or adult nature
3.8 Live animals or endangered animal species
3.9 Services where the company collects money on behalf of others as a payment services provider, cheque encashment agencies, bureaux de change, money transmitters, remittance agencies, traveler’s cheques, or money orders
3.10 Ammunition, explosives, arms, defense or weapons, replica weapons, gun parts or related parts or accessories, hunting, manufacture/distribution of weapons
3.11 Collecting money without a license when compulsory in the account owner’s jurisdiction
3.12 Multi-level marketing programs, network sales or affiliate marketing, matrix programs, outbound, and inbound telemarketing, or other similar programs including pyramid and Ponzi schemes
3.13 Factoring, lending, investment services, financial, escrow or mortgage services, pawn shops
3.14 Jewels, precious metals and stones, wholesale of scrap metal, unregistered waste management business
3.15 Ticket agencies without a license, ticket resale
3.16 Prepaid phone cards
3.17 Replica clothes and products, or counterfeit goods
3.18 Objectionable, offensive, indecent, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially, ethnically or sexually offensive, or otherwise inappropriate behavior towards the company, its customers or its employees.
3.19 Surrogacy, and any other pregnancy or fertility-related services/activities
3.20 Products, services or activities relating to astrology, fortune-telling or palm reading
3.21 Highly rated politically exposed persons (PEP)

Violations and Enforcement of the Acceptable Use Policy

By registering a company or using the services of Companio (formerly Your Company In Estonia) you agree to the following:

4.1 You adhere to the Companio (formerly Your Company In Estonia) Terms of Service, Privacy Policy, and this AUP when registering a company or using the services of Companio (formerly Your Company In Estonia).
4.2 You are required to inform Companio (formerly Your Company In Estonia) as soon as possible of any changes to your business activity.
4.3 You are independently responsible for complying with all applicable laws and regulations in all of your actions related to your use of Companio (formerly Your Company In Estonia). 4.4 You are independently responsible for not using the Companio (formerly Your Company In Estonia) service for transactions that may be considered illegal in the Estonian jurisdiction.
4.5 Companio (formerly Your Company In Estonia) reserves the right, in its sole discretion, to amend the list of prohibited activities with immediate effect.
4.6 If Companio (formerly Your Company In Estonia) has reasonable grounds to believe that you may be engaging in or have engaged in fraudulent activities or activities that violate any of the terms and conditions of this AUP, Companio (formerly Your Company In Estonia) (formerly Your Company In Estonia) may suspend or terminate your access to the Companio (formerly Your Company In Estonia) (formerly Your Company In Estonia) service without prior notice.

Other violations of our acceptable use policy

It is strictly forbidden, while using our services, to carry out any of the following activities:

5.1 Try to contact any of our employees outside of our official communication channels (user support tickets and regulatory consulting sessions)
5.2 Request, to any of our employees, services independently of CompanioEstonia OÜ
5.3 Request information from our employees about confidential information of the Company In Estonia OÜ, including tools, procedures, or confidential information of the company, its employees, or its customers
5.4 Any misuse, illegal use, or ethically questionable use of our services
5.5 Defame, insult, or publicly undermine the image of CompanioEstonia OÜ or any of its directors, members, employees, or shareholders

Scope And Acceptable Use Of Our Virtual Office Service

As part of its monthly services, CompanioEstonia OÜ offers a virtual office service to all its customers with an active monthly subscription. This service is intended to cover the customer’s need of having a person of contact and a legal address in Estonia as required by the authorities when the shareholders and board members of the company live abroad.

The service also serves to receive postal mail directed to the business that serves the purposes of the business. This typically includes receiving postal mail from the bank, communications from lawyers, messages from the authorities, or occasionally, packages that need to be received by the business owners such as bank cards (credit or debit cards) issued to the company. This is different from a logistics service. The customer cannot use it to deliver goods or products to customers through it. The postal mail received by the Virtual Office service is supposed to include only items that need to be sent, and can only be sent, to the business address.

It is not allowed to use the Virtual Office service offered by CompanioEstonia OÜ to:

6.1 Send, receive, forward, or otherwise transport any illegal product, including drugs, pornography, and others
6.2 Use the service as a logistics service in order to transport or return goods or products offered by the business to clients, partners, or third parties
6.3 Use the service to send, receive, forward, or otherwise transport personal items, products, or goods that are not directly related to the operations of the business
6.4 Use the service to send, receive, forward, or otherwise transport items that can be ordered, purchased, received, or returned by the owners of the business directly at their domiciles
6.5 Use the service for any package whose volume exceeds 40cm x 25cm x 55cm or whose weight exceeds 10 kg
6.6 Use the service to send, receive, forward, or otherwise transport the following items:
6.6.1 Pistols, firearms, or any other devices that can shoot projectiles.
6.6.2 Metal or plastic toy guns/replicas, including water pistols.
6.6.3 Slingshots, darts, or sports clubs or bats.
6.6.4 Objects with sharp points or edges, such as razors, knives, scissors, and other objects with sharp blades over 6cm in length, syringes
6.6.5 Work tools.
6.6.6 Fireworks, flammable liquids, or solids.
6.6.7 Bleach, acids, and poisons.
6.6.8 Objects containing compressed air or gas.
6.6.9 Plants, animals, or organic elements (organs, seeds, etc)
6.6.10 Bio-chemical products

I have noticed a violation of Companio’s AUP / I have a question regarding the AUP

If you have noticed a violation of our Acceptable Use Policy, we encourage you to immediately report it to us. If you have questions or concerns regarding the AUP, you can contact Companio (formerly Your Company In Estonia) using our ticket system.