Terms and Conditions

e-Residency Requirement

All shareholders or members of a company incorporated in Estonia must hold an e-Residency card issued by the Estonian government. This card allows digital signature of documents, access to Companio’s platform, and remote management of the company. Detailed information about how to apply for the e-Residency, timelines, and cost can be found here.

Companio is not involved in the issuance of the e-Residency card and cannot influence its approval or rejection. If the application is denied, the company formation fee is non-refundable.

Company Setup and Activation

The process of registering a company in Estonia through Companio includes two phases:

1. Sign-up in Companio, consisting of:
   • Choosing the company name.
   • Providing basic information about the company and its members.
   • Paying the incorporation fee.

Once these steps are completed, the Client gains access to the platform to continue activation.

1. Company Activation. This phase includes the following steps through the dashboard:
   1. Signing the service agreement: The Client must sign the service agreement using their e-Residency card.
   2. Email confirmation: The contact email must be verified before the Estonian Business Register.
   3. Member signature: All company members must digitally sign using their respective e-Residency cards.
   4. Company registration submission: Once the previous steps are complete, Companio will initiate the company registration process with the Estonian Business Register. This procedure is usually completed within 24 hours. As part of anti-money laundering (AML) procedures, a copy of each shareholder’s passport will be required.
   5. Granting Power of Attorney (PoA): The Client must grant PoA to Companio, as a standard requirement from the Estonian authorities.
   6. Connection of a corporate bank account: The Client must open and link at least one corporate bank account from the list of accepted financial institutions by Companio. Pre-existing or personal accounts are not accepted. While Companio provides guidance during this process, the opening and approval of the account are handled solely by the selected financial institution. Companio assumes no responsibility for approval, rejection, or delays in this process.

Once the incorporation is completed, the Client will receive an official document containing the company’s registration code. This code, along with the registered company name and address, must be clearly stated on all invoices issued by the company.

Timelines and Consequences:
To ensure a smooth and efficient onboarding process, Companio applies maximum time limits for each step of the company activation process in Estonia. These limits help us guarantee service quality and comply with legal requirements.
If a Client fails to complete a required step within the indicated timeframe, the onboarding process will be considered automatically cancelled, and the Client will lose their customer status. In such cases:

• The service contract will be terminated.
• Companio will cease to act as the legal contact and registered address for the company.
• No refunds will be issued for services already provided, unless exceptional circumstances apply.
• The Client may reapply in the future but must begin the onboarding process from the start.

The maximum time limits for each activation step are:

1. Contract Signing: 90 days
2. Email Confirmation: 3 days
3. Company Registry Signing: 3 days
4. Granting Power of Attorney: 7 days
5. Bank Opening & Linking: 90 days

Please note: At both the fourth and fifth steps of the activation process, the Client must connect a corporate bank account within 30 days. If no account is linked during this period, the company will automatically be marked as “in accounting,” and the corresponding monthly plan fees will begin to apply.

Accounting and Compliance

Companio provides an accounting service adapted to Estonia’s legal obligations. This includes:

• Monthly bookkeeping.
• Submission of tax returns (TSD, VAT, etc.).
• Preparation and filing of the Annual Report.
• Monitoring of legal and regulatory compliance.

Accounting services begin automatically once at least one corporate bank account is connected to the company’s dashboard.

Client Profile and Permitted Activities

Companio exclusively offers services to digital businesses without a permanent establishment outside Estonia. To review the list of permitted activities and business models, please consult our Acceptable Use Policy.

Freelance Registration

Companio manages the registration process free of charge for eligible Clients, including enrollment in:

• AEAT (“Agencia Tributaria”) – for tax compliance.
• Social Security (RETA) – for social contributions and coverage.

The entire process is completed 100% online with step-by-step support from our team.

Accounting and Compliance

Once registered, the Client receives ongoing monthly accounting services adapted to the requirements of the Spanish freelance regime. These include:

• Filing of all applicable tax forms (e.g., Forms 130, 303, 111, 115, 347, 349, and 390).
• Quarterly and annual VAT and income tax returns.
• Invoice management (issued and received).
• Preparation of mandatory accounting ledgers.
• Continuous tax guidance and support.

All processes are handled from a single online platform, with automatic notifications, compliance tracking, and direct communication with Companio’s accounting team.

Processing Timelines

The complete onboarding process is usually finalized within 1 to 2 business days, provided that the Client’s documentation is complete and no errors are detected.
Steps include:

1. Application via Companio: After registration, the Client’s tax and personal information, as well as identification documents, are reviewed.
2. Registration with AEAT: Once validated, Form 036 is filed to register the Client with the Spanish tax authority officially.
3. Registration with Social Security (RETA): This is done in parallel, requiring two SMS verification codes previously sent to the Client’s registered mobile number.
4. Confirmation and access to the platform: Once completed, the Client receives official proof of registration and access to the Companio dashboard, where they can begin uploading invoices and connecting their bank account.

Client Profile and Permitted Activities

This service is intended exclusively for self-employed professionals carrying out digital or service-based activities that are compatible with the Spanish freelance regime (RETA).

It is designed for online business activities or those that can be performed without a fixed physical location or being tied to the Client’s country of residence. It is ideal for sectors such as software development, digital marketing, design, consulting, online education, translation, copywriting, dropshipping, e-commerce, or tech startups.

Company Setup and Activation

The process of incorporating a company in Bulgaria through Companio includes several coordinated steps:

• Company name and activity: Clients must select a unique company name and define their business scope. Certain activities may require additional licenses or declarations.
• Documentation preparation and signing: Key incorporation documents—including Articles of Association, director’s declaration, and Power of Attorney—are signed digitally. A notarized specimen signature is usually required and can be arranged via a consulate or remote notary.
• Capital deposit account: The minimum share capital (2 BGN) must be deposited into a Bulgarian bank account, typically managed via a local partner or approved EMI. Companio will help coordinate the best option.
• Registration: Once all required documents are signed and submitted, the company is registered in the Bulgarian Commercial Register. This process usually takes 1 to 3 working days from the date of submission.
• Official registration certificate: Upon successful incorporation, the Client will receive an official document with the company registration number. This number must appear on all issued invoices.

Accounting and Compliance

Once the company is active and has a connected bank account, Companio provides monthly accounting services in line with Bulgarian regulations. These include:

• Bookkeeping and reconciliation of uploaded documents.
• Submission of VAT declarations and VIES reports.
• Filing of corporate income tax returns.
• Generation of financial ledgers and reports in compliance with Bulgarian standards.

All activities are managed through the Companio platform, supported by our local team.

Client Profile and Permitted Activities

Companio offers accounting services in Bulgaria exclusively to companies that operate fully online and do not maintain a physical presence or permanent establishment outside Bulgaria. To review the list of permitted activities and business models, please consult our Acceptable Use Policy.

Pro Plan

The Pro Plan is designed for Estonian-registered digital companies with simple operational structures and no exposure to cryptocurrencies or complex financial activities. It offers a complete accounting solution for growing businesses that match the standard profile of an e-company in the European Union.

Included:

• Monthly bookkeeping and tax compliance.
• Filing of VAT and TSD declarations.
• Legal address and contact person in Estonia.
• Full access to the all-in-one accounting dashboard.
• Automated bank reconciliation.
• Multi-currency support.
• Personal or corporate loans.
• Hiring and payment of freelancers.
• Annual Report (+€250/year).
• International payroll management (requires Companio Work add-on).
• +€89 per Board Member salary.

Please note: Receiving a Board Member salary while being a tax resident in another country may not comply with local laws. Companio is not responsible for any legal or tax issues resulting from non-compliance. For a fully compliant solution, consider using Companio Work.

Limitations:

• Maximum of three (3) corporate bank accounts (must be from Companio’s list of supported banks).
• Cryptocurrencies are not allowed in any form (payments, receipts, holdings, or investments).
• Investments in platforms such as Interactive Brokers, eToro, or Mintos are not permitted.
• Amazon FBA, dropshipping, and OSS are not supported under this plan.
• Donations and entertainment expenses are not deductible.
• CSV import and sales import are not supported under the Pro Plan.
• Up to one thousand (1,000) transactions per calendar month. If the Client exceeds this limit, they will be required to upgrade to the Ultra Plan or will be subject to additional charges calculated in accordance with the pricing logic published on Companio’s pricing page.

Premium Plan

The Premium Plan is designed for digital companies with greater operational complexity, such as those managing cryptocurrencies, e-commerce (Amazon FBA/FBM), dropshipping, or investment activities.

Included:

• All services included in the Pro Plan.
• Compatible with Amazon FBA, dropshipping, OSS, marketplaces, and investment platforms.
• Maximum of five (5) corporate bank accounts from the list of supported banks. Additional bank accounts require the Ultra Plan.
• Supports operations involving crypto assets (trading, payments, staking, etc.). The Premium Plan allows Clients to carry out certain cryptocurrency transactions as part of their business activity. This includes operations such as paying for goods/services using cryptocurrencies, receiving customer payments in cryptocurrencies, or investing in crypto through exchange platforms supported on the list of approved CryptoWallets. Cryptocurrency bank accounts, crypto exchanges, and investment platforms count toward the total bank account limit under the Premium Plan.
• CSV import and structured sales import.
• +€59 per Board Member salary.

Please note: Receiving a Board Member salary while being a tax resident in another country may not comply with local laws. Companio is not responsible for any legal or tax issues resulting from non-compliance. For a fully compliant solution, consider using Companio Work.

Limitations:

• Entertainment expenses are excluded from deductible accounting treatment.
• Up to one thousand (1,000) transactions per calendar month. If the Client exceeds this limit, they will be required to upgrade to the Ultra Plan or will be subject to additional charges calculated in accordance with the pricing logic published on Companio’s pricing page.

Ultra Plan

The Ultra Plan is designed for Estonian companies with high operational complexity. This plan applies to Clients whose transaction volume, banking structure, or operational model exceeds the limits of the Pro or Premium Plans.

Pricing under the Ultra Plan is variable and depends on the number of transactions recorded per calendar month, in accordance with the pricing calculator published on Companio’s pricing page.

Included:

• All services included in the Premium Plan.
• More than five (5) corporate bank accounts from the list of supported banks.
• Supports operations involving crypto assets (trading, payments, staking, etc.). The Ultra Plan allows Clients to carry out certain cryptocurrency transactions as part of their business activity. This includes operations such as paying for goods/services using cryptocurrencies, receiving customer payments in cryptocurrencies, or investing in crypto through exchange platforms supported on the list of approved CryptoWallets.
• +€59 per Board Member salary.

Please note: Receiving a Board Member salary while being a tax resident in another country may not comply with local laws. Companio is not responsible for any legal or tax issues resulting from non-compliance. For a fully compliant solution, consider using Companio Work.

Limitations:

• Entertainment expenses are excluded from deductible accounting treatment.

Pricing Structure:

Pricing under the Ultra Plan is determined by the number of accounting transactions recorded in a given calendar month.

• The monthly fee is calculated based on the transaction volume using the pricing calculator published on Companio’s pricing page.
• The minimum monthly fee under the Ultra Plan shall not be lower than the equivalent fee applicable to one thousand (1,000) transactions.

Freelancer Plan

This plan does not include accounting or bookkeeping services of any kind. Companio’s role under this plan is limited to providing platform infrastructure, automated bank reconciliation and invoice matching tools, and the generation of tax reports when the Client has completed all required accounting tasks.

The Client assumes full and sole responsibility for the correctness, completeness, and timeliness of their accounting records.

Included:

• Legal address and contact person in Estonia.
• Full access to the Companio platform and accounting dashboard.
• Automated bank transaction import and reconciliation tools.
• Invoice upload, parsing, and matching tools.
• Automated generation of TSD, VAT, and other statutory reports, provided that all conditions for report generation are met.
• Instructions for uploading and submitting generated reports to the relevant Estonian authorities.
• Access to the Companio invoicing tool for the issuance of sales invoices.

Report Generation Conditions
Companio will generate statutory reports (TSD, VAT, and others as applicable) for a given accounting period only when all of the following conditions are met:

• All corporate bank accounts are connected and transactions are fully imported for the period.
• All transactions for the period are matched to the corresponding invoice or document, or explicitly classified by the Client.
• All uploaded invoices are either matched to a transaction or explicitly rejected by the Client.
• No open items remain unresolved for the period.

If any of these conditions are not met, report generation will be blocked until the Client resolves all outstanding items. Companio does not intervene to resolve pending items, request missing documents, or take any action to unblock report generation. This is the Client’s responsibility entirely.

Client Responsibilities and Liability
By subscribing to the Freelancer Plan, the Client expressly acknowledges and accepts the following:

• Accounting responsibility. The Client is solely responsible for performing their own bookkeeping and ensuring that all financial records are accurate, complete, and compliant with Estonian accounting law and applicable tax regulations. Companio does not review, verify, or validate the Client’s accounting entries, classifications, or decisions.
• Invoice upload deadlines. The Client must upload all purchase and sales invoices and supporting documentation before the 5th day of the month following the relevant transaction. Failure to do so will result in the automated application of the period lock and late-upload rules described in Companio’s Invoice Late Upload and Financial Period Lock Policy, which forms part of the contractual framework applicable to this plan.
• Bank account connectivity. The Client must keep all corporate bank accounts connected to the Companio platform at all times. In the event of a bank disconnection, the Client will receive automated monthly notifications from the platform. Companio bears no responsibility for any accounting gaps, missing transactions, tax consequences, or penalties arising from a disconnected bank account. Report generation will remain blocked for any period with missing transaction data until the Client reconnects the account and processes all imported transactions.
• Declaration correctness. The Client is solely responsible for the accuracy and correctness of all statutory declarations generated by the platform. Companio generates reports based exclusively on the data and classifications provided or confirmed by the Client. Companio accepts no liability for errors, omissions, penalties, fines, or any other consequences arising from incorrect, incomplete, or late financial information, misclassified transactions, improperly issued invoices, missing documents, disconnected bank accounts, or any other circumstance attributable to the Client.
• Report submission. The Client is solely responsible for uploading and submitting all generated reports to the relevant Estonian authorities (EMTA and others as applicable) within the statutory deadlines. Companio provides the generated report files and submission instructions but does not submit reports to the authorities on the Client’s behalf under this plan.
• No accounting oversight. Companio does not monitor the Client’s accounting, flag errors or inconsistencies, advise on tax treatment of individual transactions, or alert the Client to potential compliance issues, except through the automated system notifications described in this plan. The Client must independently ensure ongoing compliance with all applicable laws and regulations.

Limitations:

• Accounting and bookkeeping services are not included and will not be provided under this plan under any circumstances.
• Companio’s accounting team will not review, correct, or intervene in the Client’s accounting records.
• Companio will not reprocess, redo, or correct any report or accounting period on the Client’s behalf.
• Companio will not accept, process, or classify invoices or transactions on the Client’s behalf.
• This plan does not include preparation or submission of the Annual Report, which must be purchased separately and requires complete accounting records for the full financial year.

Bank Disconnection Policy
The Freelancer Plan does not include an accounting suspension mechanism, as no accounting is provided. The following automated notification schedule applies for disconnected bank accounts:

• Day 0: Immediate notification that the bank account is disconnected and that report generation is blocked for affected periods.
• Monthly thereafter: Automated monthly reminder for as long as the disconnection persists, stating the number of days disconnected and the affected periods.

The platform remains fully accessible to the Client throughout the disconnection period. When the Client reconnects the bank account, all imported transactions are processed automatically: transactions from open periods follow the standard matching and grace period flow; transactions from closed periods are automatically
classified as non-business expenses and included in the next available TSD report, in accordance with the Invoice Late Upload and Financial Period Lock Policy.

Companio bears no liability for any tax, compliance, or financial consequences arising from a bank account disconnection under the Freelancer Plan.

Disclaimer of Liability
Companio expressly disclaims all liability for any tax, accounting, legal, regulatory, or financial consequences arising from:

• The Client’s failure to upload invoices or documents within the required deadlines.
• The Client’s failure to maintain active and connected bank accounts.
• Incorrect or incomplete financial information provided by the Client.
• Misclassified transactions or incorrectly issued invoices.
• Failure to submit generated reports to the authorities within statutory deadlines.
• Any error or omission in the Client’s accounting records, regardless of cause.

Annual Report

Companio offers the service of preparing and submitting the Annual Report for companies registered in Estonia, in accordance with the Estonian Commercial Code and other applicable regulations.

This service is not included in the monthly plans and must be purchased separately.

The service includes:

• Review of the financial information provided by the Client.
• Preparation of the Annual Report based on that information.
• Submission of the Annual Report to the Estonian Business Register.

The service does not include external audits, tax advisory, or assistance with requirements from authorities after the report has been submitted.

Fees and payment terms

• Reduced fee: €250 + VAT — if payment is made before March 31 of the filing year.
• Standard fee: €500 + VAT — if payment is made between April 1 and June 30 of the filing year.
• Late fee: €1000 + VAT — if payment is made after June 30 of the filing year.

To be eligible for the reduced fee, the Client must have been an active user of a Companio monthly plan for the entire financial year to which the report refers.

Payment must be made in full before the preparation of the report begins. All payments are non-refundable, even if the Client fails to provide the necessary information or does not respond to Companio’s requests to complete the service.

Additional fees for missing documents

For reports submitted after the deadline (after June 30th), an additional fee will apply for each document not uploaded during its corresponding month, if the total number of missing documents exceeds 100. These fees cover the extra work required for the retroactive reconciliation of accounting periods.

Submission in case of incomplete information by June 1st

If by June 1st the Client has not provided, through the Dashboard, the additional information requested by our accounting team for specific documents or transactions, Companio reserves the right to proceed with the preparation and submission of the Annual Report using only the information currently available. This action is taken to prevent the company from being removed from the Estonian Business Register due to failure to file the report by June 30. In such cases, Companio shall not be held liable for any inconsistencies, omissions, or consequences resulting from the incomplete information provided by the Client.

Customer responsibilities and non-refundable fees

If the Annual Report cannot be submitted before the statutory filing deadline due to reasons attributable to the Client, including but not limited to the late submission of required documents, failure to provide requested information, or failure to review, approve, and sign the Annual Report documents within the requested timeframe, the Annual Report service fee shall be considered fully earned and non-refundable.

Additional Fees for Documents/Transactions

Companio reserves the right to apply an additional fee if, for the submission of the Annual Report, the number of pending documents exceeds 100. This additional fee will be proportional to the number of pending documents and calculated according to the current pricing table.

This additional fee will only apply to clients who pay for the Annual Report after the deadline (after June 30). These fees are meant to compensate for the extra work involved in the retroactive reconciliation of accounting periods.

Additional Processing Fee and Plan Upgrade for Unsupported Bank or Crypto Accounts

If the client connects or uses a corporate bank account or CryptoWallet that is not included in Companio’s list of supported banks and crypto platforms, an additional processing fee applies. This fee is calculated based on the number of transactions, as per the corresponding range in the current pricing table. These transactions will be counted as documents to calculate the monthly fee.

In cases where manual processing is required due to unsupported platforms, and the workload exceeds the standard accounting scope, the client’s company will be notified and given the option to connect a supported integration. If no change is made, the company will be automatically migrated to the Premium Plan starting from the following month to cover the cost of additional work.

The client is responsible for providing accurate monthly or annual transaction statements from unsupported platforms when requested by Companio.

Business Travel and Daily Allowance

When business travel is required for board members, contractors, or employees hired through Companio Work (EOR), certain limitations apply depending on the traveler’s role:

• Board members are eligible for a daily allowance, subject to Estonian tax regulations. A valid business justification and supporting documentation (e.g., meeting agenda, conference registration) must be provided.
• Contractors can only be reimbursed for travel and accommodation expenses, if agreed in advance and if the right to travel is explicitly stated in their service contract. Any other costs must be pre-approved and invoiced separately.
• EOR employees may only have travel and accommodation expenses covered. No additional costs or reimbursements are allowed, and they cannot issue invoices to the client. The company is allowed to send these employees on business trips, provided that the trip details are agreed upon in advance.

Companio does not manage or intervene in individual agreements related to business travel. It is the client’s responsibility to ensure that all travel details are aligned with contractual obligations and tax requirements prior to registration on the platform.

Start Plan

The Start Plan is intended for freelancers starting their activity or managing a low volume of operations.

Included:

• Free registration as a freelancer (if required).
• Quarterly VAT returns.
• Filing of all applicable tax forms (130, 303, 111, 115, 347, 349, and 390).
• Issuance of invoices to clients in any country and currency.
• VAT returns and VIES registration.

Limitations:

• Only one registered professional activity.
• Up to one thousand (1,000) transactions per calendar month. If the Client exceeds this limit, they will be required to upgrade to the Team Plan or will be subject to additional charges calculated in accordance with the pricing logic published on Companio’s pricing page.
• Up to three (3) bank accounts from the list of supported banks.
• Cryptocurrency bank accounts, crypto exchanges, and investment platforms are not supported under the Start Plan.

Global Plan

The Global Plan is aimed at freelancers with a higher administrative workload or who run more than one business line.

Included:

• All services included in the Start Plan.
• Up to two registered activities.
• Free tax consulting and tax optimization (15 minutes/month).
• Assistance with tax coordination if the Client also has a company registered in Estonia with Companio.
• Compatible with OSS, Amazon FBA, marketplaces, cryptocurrency operations, crypto exchanges, and approved investment platforms.

Limitations:

• Up to one thousand (1,000) transactions per calendar month. If the Client exceeds this limit, they will be required to upgrade to the Team Plan or will be subject to additional charges calculated in accordance with the pricing logic published on Companio’s pricing page.
• Up to five (5) bank accounts from the list of supported banks. Cryptocurrency bank accounts, crypto exchanges, and investment platforms count toward the total bank account limit under the Global Plan.

Team Plan

The Team Plan is designed for freelancers with more complex operations, collaborative structures, or international talent management.

Included:

• All services included in the Global Plan.
• Up to three registered professional activities.
• Multi-user access.
• Extended free tax consulting (30 minutes/month).
• International payroll management (requires Companio Work add-on).
• More than five (5) bank accounts from the list of supported banks.

Limitations:

• The monthly fee is calculated based on the transaction volume using the pricing calculator published on Companio’s pricing page.
• The minimum monthly fee under the Team Plan shall not be lower than the equivalent fee applicable to one thousand (1,000) transactions.

Pro Plan

The Pro Plan is designed for digital freelancers and small businesses with a low transaction volume and simple financial structure. It covers all essential accounting and compliance needs for running a fully remote company from Bulgaria.

Included:

• Monthly bookkeeping and tax compliance.
• Legal address and virtual office.
• Full access to the all-in-one accounting dashboard.
• Automated bank reconciliation.
• Connection to 2,000+ banks supported.
• Multi-currency support.
• Hire & pay freelancers.
• OSS support.
• Amazon FBA (+€25/month).
• International payroll management (requires Companio Work add-on).

• One (1) supported corporate bank account (must be from Companio’s list of supported banks).
• Up to 100 documents per month.
• Cryptocurrencies are not allowed in any form (payments, receipts, holdings, or investments).
• Investments in platforms such as Interactive Brokers, eToro, or Mintos are not permitted.

Premium Plan

The Premium Plan is ideal for companies with greater administrative needs, multi-bank operations, and investment activities. It includes enhanced capacity and tools for businesses operating in e-commerce, crypto, or trading environments.

Included:

• All services included in the Pro Plan.
• Compatibility with regulated crypto payments and investments on supported platforms.
• Compatibility with trading and investments on supported platforms.

• Up to three (3) corporate bank accounts (must be from Companio’s list of supported banks).
• Up to 500 documents per month.

Ultra Plan

The Ultra Plan is designed for high-volume or structurally complex businesses requiring advanced accounting and financial management. It offers maximum capacity and full support for diversified operations.

Included:

• All services included in the Premium Plan.

• Up to ten (10) supported corporate bank accounts (must be from Companio’s list of supported banks).
• Up to 5,000 documents per month.

Conditions for the Change

• The plan change must be requested through Companio’s official support channels.
• A minimum commitment period of three (3) months in the new plan is required from the date the change takes effect.
• The change becomes active on the first day of the month following confirmation by the Companio team.
• During the process, the Client must accept the limitations, pricing, and conditions of the new plan in accordance with the current Terms.

Specific Changes

• Switch to the Virtual Plan (Estonia only): This implies the cancellation of accounting, tax, and compliance services. When switching to the Virtual Plan, the company’s VAT number will be automatically deregistered. After this change, Companio will no longer be responsible for submitting VAT reports or any other tax obligations.
• Switch to Pro, Premium, or Ultra Plan: May require a review of the business model and submission of additional documentation. Fees may apply according to volume.

Virtual Plan (Estonia only)

The Virtual Plan is the most basic service option offered by Companio. It is designed exclusively for Clients who need a legal address and a contact person in Estonia, as required by the Estonian Business Register. This plan does not include accounting or tax filing services.

Included:

• Legal address in Estonia: valid for company registration in the Estonian Center of Registers and Information Systems (RIK).
• Local contact person: required for companies with non-resident board members.
• Digital management: full access to the client dashboard to manage company data, documents, and notifications.

Limitations:

• Does not include bookkeeping, bank reconciliation, invoice management, or tax returns.
• Does not cover the preparation or submission of the Annual Report.
• Subject to the Acceptable Use Policy and may be suspended if active commercial activity is detected without a proper accounting plan.
• Can be complemented with the Annual Report service only if the company remained fully inactive during the fiscal year or if VAT returns were submitted through another provider.

The price of the Virtual Plan is €39/month + VAT.

Transfer to Virtual Plan due to missing information or access

Companio reserves the right to transfer the Client to the Virtual Plan whenever, due to missing financial information, invoices, bank transactions or balances, disconnected bank accounts, missing permissions, or lack of required documentation, Companio is unable to continue providing accounting, compliance, or tax-related services properly.

This includes, but is not limited to, the following situations:

• During the onboarding process, if the Power of Attorney (PoA) required for accounting services is not granted.
• During the onboarding process, if the company bank account is not connected within three (3) months.
• During the accounting service period, if the company bank account remains disconnected for longer than one (1) month.
• During the accounting service period, if the Client fails to upload required invoices, financial documents, or other relevant financial information for longer than one (1) month.

In such cases, Companio may suspend accounting and compliance services until the required information, permissions, or access are restored.

Bank Connectivity Requirements

• The Client acknowledges and agrees that maintaining continuous access to financial data is essential for the provision of accounting services by Companio.
• The Client acknowledges and agrees that the bank connection provided through Open Banking integrations grants Companio read-only access exclusively for accounting, reconciliation, compliance, and tax-related purposes.
• Companio does not receive permissions to initiate transfers, execute payments, withdraw funds, approve banking transactions, or otherwise operate the Client’s bank accounts.
• The access granted is limited to viewing balances, bank account details, and transaction history, as authorized by the Client through the corresponding Open Banking provider.

In the event that:

• The Client’s corporate bank account(s) remain disconnected for a period exceeding two (2) consecutive months, or
• The Client fails to provide the required bank statements or financial information for the same period,

Companio reserves the right to take the following actions, even if the Client’s payments for services are up to date:

• Transfer the Client from their current plan (Pro, Premium or Ultra) to the Virtual Plan.
• Suspend the provision of accounting and tax compliance services.
• Issue a final statement reflecting the Client’s financial position at the time of suspension.
• Archive the Client’s company records within Companio’s systems.
• Where applicable, deregister the Client’s VAT number to prevent ongoing tax liabilities or penalties.

The Client acknowledges that, while under the Virtual Plan:

• Companio will not perform any accounting, tax filing, or compliance-related services.
• The Client remains responsible for any legal or regulatory obligations outside the scope of the Virtual Plan.

Reactivation of Services

If the Client requests to resume accounting services after being transferred to the Virtual Plan, the following conditions shall apply:

• Companio will re-register the Client’s VAT number, where applicable, at no additional cost.
• Companio will restore the Client’s archived company data, subject to a data recovery fee.
• Companio will review the period during which the Client was under the Virtual Plan. If any business activity is identified during this period, the Client shall be charged the price difference between the Virtual Plan and the applicable Pro or Premium Plan for each month in which activity occurred, plus any additional fees or charges as a result of additional work required to update the accounting books or financial situation of the Client.

Early Termination Penalty

If the Client cancels the new plan before fulfilling the minimum commitment period, they must pay an amount equivalent to three full monthly payments of the current plan.

Scope of Service

companion® includes the following functions:

• Accounts receivable/payable management: controlling invoices issued and received, and tracking payments.
• Bank reconciliation: reviewing and reconciling banking transactions with accounting records.
• Financial review: analyzing financial reports and assisting with the interpretation of accounting data.
• Tax and administrative inquiries: providing strategic guidance and resolving specific questions related to financial operations.
• Project-based reporting and monitoring: generating customized reports and supporting the tracking of income and expenses by client or initiative.

Additionally, “companions” are available for up to 5 hours per week for meetings via video call or phone per client. The service is activated one month after the request to ensure proper onboarding and resource allocation.

Please note that companion® is an add-on service and requires an active Companio monthly plan.

Service Limitations

companion® does not include:

• Certified legal or tax advisory services.
• Direct preparation or submission of tax filings.
• Personal assistance or handling of non-business tasks.
• Marketing, sales, or technical support activities.
• Direct participation in business operations or decision-making.
• Investment advice or financial planning.

“Companions” are not employees of the Client. They may not work beyond the stated weekly time limit or perform tasks outside the previously defined scope.

Service Operation

• Communication must take place exclusively through the official channels provided by Companio.
• The Client must designate a contact person for coordination.
• companions work under the supervision of a Companio manager.
• In case of dissatisfaction, the Client may request a replacement, with a maximum of three replacements per year, processed within 30 calendar days.
• “Companions” will use secure credentials and access environments provided by Companio.

Confidentiality and Security

Each “companion” signs a specific confidentiality agreement to protect the Client’s sensitive information. Companio is committed to applying appropriate technical and organizational measures to ensure the integrity, security, and confidentiality of all data.

Termination

The service may be terminated by either party with 30 days’ notice. In case of serious breach by the Client, Companio may terminate the service immediately.

Service Description

The service includes:

• Automatic integration with Amazon Seller Central.
• Import and categorization of income, expenses, commissions, and returns.
• Reconciliation with bank and accounting reports.
• Calculation of VAT and other indirect taxes related to Amazon sales.
• Generation of accounting and financial reports tailored to the requirements of the applicable jurisdiction.

This service is compatible with Companio’s accounting plans in Estonia and is managed through the same platform.

Service Conditions

• Amazon FBA Accounting is available only to Clients with an active compatible accounting plan in Estonia: Premium Plan.
• The service is limited to accounting for FBA operations only (it does not include other sales channels or platforms).
• Companio is not responsible for discrepancies, account suspensions, or errors originating from the Amazon system.

Exclusions

Amazon FBA Accounting does not include:

• Preparation of legal reports required by Amazon (e.g., KYC documentation, foreign tax certificates).
• Inventory or logistics management.
• Legal review of contracts with Amazon or third parties.
• Handling of disputes or claims with Amazon.

Service Description

Companio Work includes:

• Legal hiring of employees in over 80 countries through local partner entities.
• Formalization of employment contracts in accordance with the legislation of the employee’s country.
• Payroll management, benefits, and local tax obligations.
• Coordination between the Client, the employee, and the employing entity.
• Access to the Companio platform to track the employee’s administrative and employment status.

The Client retains operational supervision of the worker and defines their tasks, schedules, and objectives, while the formal employment relationship is maintained by the local contracting entity.

Service Conditions

• The service is only available to Clients with an active Companio accounting plan.
• Fees and conditions are communicated on a case-by-case basis, depending on the employee’s country of residence, starting from €390 per employee/month.
• The Client is responsible for providing the job description, requirements, conditions, and approval of the budget.
• Companio is not responsible for the productivity, performance, or outcomes of the contracted employee.

Exclusions

Companio Work does not include:

• Recruitment or direct candidate selection.
• Performance evaluations or KPI tracking.
• Training or technical support for the employee.
• Resolution of labor disputes between the Client and the employee.