Customer Support Specialist

At Companio, we are looking for a Customer Support Expert. The ideal candidate will be responsible for ensuring support excellence to our customers. Your primary goal will be to increase our customer satisfaction rate.

44

COMPANY
EMPLOYEES

75/25

DIVERSITY
(WOMEN:MEN)

100% Remoto

WORKING
PLACE

33%

PROFITABILITY
MARGIN

Benefits

  • Corporate laptop after the probationary period.
  • Flexible working hours: adapt your work to how you best shine.
  • Practical know-how & active mentorship from our founder, a seasoned pro in the startup field.
  • Indeed a flat hierarchy structure, where every opinion is actively sought and valued.
  • A family-oriented company with progressive values at its core.
  • The non-stressful environment with unquestionable respect for every colleague.

Experience

Experience as a Customer Support Specialist or similar CS role of at least 2 years

Qualifications:

  • Bachelor’s degree in business or related field.
  • MBA from Business School Preferred.
  • Fluency in English and Spanish languages.

Responsibilities

  • Respond to customer queries in a timely and accurate way
  • Identify customer needs and help customers use specific features
  • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
  • Onboarding Customers

Skills

  • Exceptional executive presence, business acumen and presentation skills.Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilitiesPatience when handling tough cases
  • Professional in Emotional Intelligence.
  • Professional in Active listening.

Sounds good?

Send us your CV and share why you feel we’re a good fit for you (no need for cover letters) and what you’d bring to our team. Also, please answer the following question: why did you choose us? Please, be upfront (if it’s a steady income, great! If there is anything else that caught your attention, we’d be happy to know.)

Don’t be shy 😅 send us a message.

Say Hi!