Customer Support Specialist

At Companio, we are looking for a Customer Support Expert. The ideal candidate will be responsible for ensuring support excellence to our customers. Your primary goal will be to increase our customer satisfaction rate.





100% Remoto





  • Corporate laptop after the probationary period.
  • Flexible working hours: adapt your work to how you best shine.
  • Practical know-how & active mentorship from our founder, a seasoned pro in the startup field.
  • Indeed a flat hierarchy structure, where every opinion is actively sought and valued.
  • A family-oriented company with progressive values at its core.
  • The non-stressful environment with unquestionable respect for every colleague.


Experience as a Customer Support Specialist or similar CS role of at least 2 years


  • Bachelor’s degree in business or related field.
  • MBA from Business School Preferred.
  • Fluency in English and Spanish languages.


  • Respond to customer queries in a timely and accurate way
  • Identify customer needs and help customers use specific features
  • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
  • Onboarding Customers


  • Exceptional executive presence, business acumen and presentation skills.Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilitiesPatience when handling tough cases
  • Professional in Emotional Intelligence.
  • Professional in Active listening.

Sounds good?

Send us your CV and share why you feel we’re a good fit for you (no need for cover letters) and what you’d bring to our team. Also, please answer the following question: why did you choose us? Please, be upfront (if it’s a steady income, great! If there is anything else that caught your attention, we’d be happy to know.)

Don’t be shy 😅 send us a message.

Say Hi!