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Customer Support Specialist

At Companio, we are looking for a Customer Support Expert. The ideal candidate will be responsible for ensuring support excellence to our customers. Your primary goal will be to increase our customer satisfaction rate.
Experience ✍

Experience as a Customer Support Specialist or similar CS role of at least 2 years.

Qualifications
  • Bachelor’s degree in business or related field.
  • MBA from Business School Preferred.
  • Fluency in English and Spanish languages.
Responsibilities
  • Respond to customer queries in a timely and accurate way.
  • Identify customer needs and help customers use specific features.
  • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales and Marketing teams.
  • Assist in training junior Customer Support Representatives.
  • Onboarding Customers.
Skills
  • Exceptional executive presence, business acumen, and presentation skills. Familiarity with our industry is a plus.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilitiesPatience when handling tough cases.
  • Professional in Emotional Intelligence.
  • Professional in Active listening.
Benefits
English
Courses
Team
Building
Flexible
Working Hours
LGBTQ+
Friendly
Laptop
Training
Family Friendly
Remote work
Sounds Good? 😄
Fill the form below. We will contact you if this vacancy matches your profile.