Customer Support Specialist

Experience as a Customer Support Specialist or similar CS role for at least 2 years.

• Bachelor’s degree in business or related field.
• MBA from Business School Preferred.
• Fluency in English and Spanish.

• Respond to customer queries in a timely and accurate way.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful customer discussions.
• Monitor customer complaints on social media and reach out to assist.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with our Product, Sales, and Marketing teams.
• Assist in training junior Customer Support Representatives
  Onboarding Customers.

• Exceptional executive presence, business acumen, and presentation skills. Familiarity with our industry is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• Professional in Emotional Intelligence.
• Professional in Active listening.

• Corporate laptop after the probationary period.
• Practical know-how & active mentorship from our founder, a seasoned pro in the startup field.
• Truly a flat hierarchy structure where every opinion is actively sought and valued.
• A family-oriented company with progressive values at its core.
• The non-stressful environment with unquestionable respect for every colleague.